Why Choose Us
Whether you are a first home buyer or a seasoned investor, we are able to provide you with the right home loan to meet your needs. Along with providing great interest rates, loan structuring and cost reduction strategies, we will provide you with customer service that you will value for the life of your loan.
Westate Loans Brokers stand by our commitment to you. Professional. Dependable. Efficient.
Our industry leading customer service is what sets us apart from other home loan providers.
This is our Service Guarentee to you:
- To provide specialized, comprehensive and confidential mortgage broking advice at a time and place convenient to you.
- To be available to take your phone calls 6 days a week, Monday-Saturday, until 7pm each night
- To return your phone messages within 3 business hours
- Reply to emails same day when they are received during normal business hours
- Reply to emails received outside of normal business hours by 10am the next business day
- Actively manage your loan application to ensure that all milestones are met in a timely fashion
- Inform you by text message within 3 hours of the main loan milestones being achieved - Conditional Approval, Valuation Received, Unconditional Approval &
- Loan Settlement so you don't have to worry about the progress of your loan
- Actively manage the settlement process to ensure that your loan settles on time
- Contact you within 6 weeks of loan settlement to ensure your 100% satisfaction
- Maintain accurate, up-to-date, confidential loan records
- To keep you informed of market developments on a regular and timely basis
- To review your Home Loan with you as and when required, but at least once yearly, free of charge
We are dedicated to service our clients, and are ready to answer your questions. We will guide you through your loan application process, and into the future with any loan requirements you may have.
Not only that, our team is qualified and fully compliant. You can feel confident that you are in safe hands and we will find the loan that is right for you.